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Delivery

Purematcha COVID-19 Delivery Update

At Purematcha we care about our customers and our goal is for you to receive your online order as fast as possible. We believe providing the best possible service and delivering products people need is more important than ever before. 


Our online store remains open and we are working our hardest to fulfil all orders and respond to queries as quick as possible. 


Our delivery partners are essential services and therefore they continue to deliver, however, they are currently experiencing record demand which means there may be some delays with your order arriving.


To date, even with stage 4 restrictions in Melbourne - majority of parcels are being delivered on-time. 


For the latest service disruption updates, you can visit our delivery partner websites:


CourierPlease 

Australia Post

Fastway Couriers

What delivery service does Purematcha use?

All Australian orders dispatched from our Australian office are shipped with either our 3rd party courier provider Sendle or Australia Post.

How long does it take for orders to be dispatched?

Your order will be processed and dispatched within 24 hours (Mon - Fri). The time it takes to reach you from there will depend on where you are located.

How long will my order take to be delivered?

Depending on where you are located we choose between Sendle 3rd party couriers or Australia Post delivery.


All orders $20.00 and over are shipped for FREE and a tracking ID will be provided. 


SENDLE ESTIMATED DELIVERY TIMES

Delivery times:

Adelaide

Albury

Bendigo

Brisbane

Bundaberg

Cairns

Canberra

Central Coast (NSW)

Coffs Harbour

Darwin

Geelong

Gold Coast 

Hobart

Launceston

Mackay

Maryborough

Melbourne

Newcastle

Northern Rivers

Perth

Port Macquarie

Rockhampton

Sunshine Coast

Sydney

Toowoomba

Townsville

Wollongong

Usually it takes:

1 to 2 business days

1 to 2 business days

2 to 3 business days

1 to 2 business days

2 to 3 business days

3 to 7 business days

1 to 2 business days

Same or next business day

1 to 3 business days

4 to 12 business days 

2 to 3 business days

1 to 2 business days 

4 to 6 business days

4 to 6 business days 

2 to 3 business days 

2 to 3 business days

1 to 2 business days 

Same or next business day 

1 to 2 business days

7 to 10 business days

1 to 3 business days

2 to 3 business days

2 to 3 business days

Same or next business day

1 to 2 business days

3 to 7 business days

1 to 2 business days

Australia post delivery times

Domestic shipping timeframes: 

Standard: 3 – 5 business days

Express: 1 – 3 business days


International shipping timeframes

We use Sendle for our international shipping orders. Delivery is based on which zone you are located. 


Delivery zones / time frame

Zone 1 - New Zealand | 4-6 working days

Zone 2 - North America, Western Europe, Asia and the Pacific | 6-13 working days

Zone 3 - Rest of the world | 10-15 working days


Shipping Policy

Please note that Purematcha is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from Australia Post / Sendle to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back-end charges once the package has left Australia.


Please note that all shipping timeframes are from the time of dispatch. Dispatch can take up to 1 – 2 business days from the time of your order being placed. Please note that this does not include peak periods.

I haven’t received my order yet

If your delivery time has passed the estimated timeframe, and you are unable to track your order, please get in touch with our customer care team here.

What are Purematcha’s shipping costs?

Delivery within Australia:

Enjoy free standard delivery for all online purchases $20 and over within Australia.


For orders less than $20, please see below:

Standard shipping (3 – 5 business days)


Does Purematcha ship to PO Boxes?

We sure do! Please enter your PO Box address into the delivery address field as normal.

Will I have to pay duties or taxes on my order?

If you are an Australian customer, GST will be included in your total purchase price.


No GST is charged on international orders (orders with a delivery address outside Australia). Purematcha is not liable for any additional duties, taxes or surcharges that you may have to pay upon delivery to your country. If you are unsure, we recommend checking with local authorities before placing your order.

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