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Same day dispatch on orders placed before 12 pm AEDT (Mon - Fri)

Delivery

What are my shipping options?

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Click and Collect

Order now and pick up your items from our Sydney warehouse. Estimated collection 4 hours.
Unit 13-21B Mandible St, Alexandria NSW 2015
Monday - Friday | 9:30 - 16:30
5 min walk from Green Square Station

FREE

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Standard delivery

Orders typically arrive 3-5 business days after dispatch. Free with orders over$150 AUD.

$10 AUD

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Express delivery

Get whisking within 1-3 business days from dispatch

$15 AUD

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Same day delivery*

Get it today when ordered before 11:00 am. *Greater Sydney only.

$20 AUD

Excludes digital gift cards and international orders. Find out more about our delivery options.


Our returns policy

We want to make sure that you are 100% happy with your tea goodies. Find out more about our return policy.

What delivery service does Purematcha use?

All Australian orders dispatched from our Australian office are shipped with either our 3rd party courier provider Sendle or Australia Post.

How long does it take for orders to be dispatched?

Your order will be processed and dispatched within 24 hours (Mon - Fri). The time it takes to reach you from there will depend on where you are located.

How long will my order take to be delivered?

Depending on where you are located we choose between Sendle 3rd party couriers or Australia Post delivery.


All orders $100.00 and over are shipped for FREE and a tracking ID will be provided. For orders under $50.00 a standard shipping cost of $10.00 applies.


SENDLE ESTIMATED DELIVERY TIMES

Delivery times:

Adelaide

Albury

Bendigo

Brisbane

Bundaberg

Cairns

Canberra

Central Coast (NSW)

Coffs Harbour

Darwin

Geelong

Gold Coast 

Hobart

Launceston

Mackay

Maryborough

Melbourne

Newcastle

Northern Rivers

Perth

Port Macquarie

Rockhampton

Sunshine Coast

Sydney

Toowoomba

Townsville

Wollongong

Usually it takes:

1 to 2 business days

1 to 2 business days

2 to 3 business days

1 to 2 business days

2 to 3 business days

3 to 7 business days

1 to 2 business days

Same or next business day

1 to 3 business days

4 to 12 business days 

2 to 3 business days

1 to 2 business days 

4 to 6 business days

4 to 6 business days 

2 to 3 business days 

2 to 3 business days

1 to 2 business days 

Same or next business day 

1 to 2 business days

7 to 10 business days

1 to 3 business days

2 to 3 business days

2 to 3 business days

Same or next business day

1 to 2 business days

3 to 7 business days

1 to 2 business days

Australia post delivery times

Domestic shipping timeframes: 

Standard: 3 – 5 business days

Express: 1 – 3 business days


International shipping timeframes

We use Sendle for our international shipping orders. Delivery is based on which zone you are located. 


Delivery zones / time frame

Zone 1 - New Zealand | 4-6 working days

Zone 2 - North America, Western Europe, Asia and the Pacific | 6-13 working days

Zone 3 - Rest of the world | 10-15 working days


Shipping Policy

Please note that Purematcha is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from Australia Post / Sendle to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back-end charges once the package has left Australia.


Please note that all shipping timeframes are from the time of dispatch. Dispatch can take up to 1 – 2 business days from the time of your order being placed. Please note that this does not include peak periods.

I haven’t received my order yet

If your delivery time has passed the estimated timeframe, and you are unable to track your order, please get in touch with our customer care team here.

What are Purematcha’s shipping costs?

Delivery within Australia:

Enjoy free standard delivery for all online purchases $150 and over within Australia.


For orders less than $150, please see below:

Standard shipping (3 – 5 business days)

Standard shipping cost of $10.00


Does Purematcha ship to PO Boxes?

We sure do! Please enter your PO Box address into the delivery address field as normal.

Will I have to pay duties or taxes on my order?

If you are an Australian customer, GST will be included in your total purchase price.


GST is not charged on international orders (orders with a delivery address outside Australia). Purematcha is not liable for any additional duties, taxes or surcharges that you may have to pay upon delivery to your country. If you are unsure, we recommend checking with local authorities before placing your order.

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