What delivery service does Purematcha use?
All Australian orders dispatched from our Australian office are shipped with either our 3rd party courier provider Sendle or Australia Post.
How long does it take for orders to be dispatched?
Your order will be processed and dispatched within 24 hours (Mon - Fri). The time it takes to reach you from there will depend on where you are located.
How long will my order take to be delivered?
Depending on where you are located we choose between Sendle 3rd party couriers or Australia Post delivery.
All orders $20.00 and over are shipped for FREE and a tracking ID will be provided.
Delivery times:
Adelaide
Albury
Bendigo
Brisbane
Bundaberg
Cairns
Canberra
Central Coast (NSW)
Coffs Harbour
Darwin
Geelong
Gold Coast
Hobart
Launceston
Mackay
Maryborough
Melbourne
Newcastle
Northern Rivers
Perth
Port Macquarie
Rockhampton
Sunshine Coast
Sydney
Toowoomba
Townsville
Wollongong
Usually it takes:
1 to 2 business days
1 to 2 business days
2 to 3 business days
1 to 2 business days
2 to 3 business days
3 to 7 business days
1 to 2 business days
Same or next business day
1 to 3 business days
4 to 12 business days
2 to 3 business days
1 to 2 business days
4 to 6 business days
4 to 6 business days
2 to 3 business days
2 to 3 business days
1 to 2 business days
Same or next business day
1 to 2 business days
7 to 10 business days
1 to 3 business days
2 to 3 business days
2 to 3 business days
Same or next business day
1 to 2 business days
3 to 7 business days
1 to 2 business days
Domestic shipping timeframes:
Standard: 3 – 5 business days
Express: 1 – 3 business days
We use Sendle for our international shipping orders. Delivery is based on which zone you are located.
Delivery zones / time frame
Zone 1 - New Zealand | 4-6 working days
Zone 2 - North America, Western Europe, Asia and the Pacific | 6-13 working days
Zone 3 - Rest of the world | 10-15 working days
Shipping Policy
Please note that Purematcha is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from Australia Post / Sendle to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back-end charges once the package has left Australia.
Please note that all shipping timeframes are from the time of dispatch. Dispatch can take up to 1 – 2 business days from the time of your order being placed. Please note that this does not include peak periods.
I haven’t received my order yet
If your delivery time has passed the estimated timeframe, and you are unable to track your order, please get in touch with our customer care team here.
What are Purematcha’s shipping costs?
Delivery within Australia:
Enjoy free standard delivery for all online purchases $20 and over within Australia.
For orders less than $20, please see below:
Standard shipping (3 – 5 business days)
Does Purematcha ship to PO Boxes?
We sure do! Please enter your PO Box address into the delivery address field as normal.
Will I have to pay duties or taxes on my order?
If you are an Australian customer, GST will be included in your total purchase price.
No GST is charged on international orders (orders with a delivery address outside Australia). Purematcha is not liable for any additional duties, taxes or surcharges that you may have to pay upon delivery to your country. If you are unsure, we recommend checking with local authorities before placing your order.
