Details on how to track your online order will be included in your order dispatched email. This is generally sent within 24 hours after you place your order. If you’ve received your order confirmation and haven’t received your order dispatched email after one business days, please let our customer care team know here
online order
How can I track my order?
I’ve placed my order, but my shipping details are incorrect. How can I change my details?
Mistakes happen! Please get in touch with our customer care team here
I’ve received a broken or damaged item/wrong item/something’s missing from my order.
We do our best to ensure your item is packaged securely, but somewhere along the way accidents do happen. Sometimes we may have made a mistake with your order and we are sorry about that. Please get in touch with our customer care team here
Has my order gone through successfully?
All successful orders will display an on-screen confirmation message and you will receive an order confirmation email. This can sometimes pop into your junk folder, so don’t forget to check that, too! If you’re unsure, please get in touch with our customer care team here.
Can I change/add to my order once it’s been placed?
Unfortunately, we’re unable to add items once your order has been placed. If you wish to remove an item in your order, please contact the customer care team here, and they will do as much as they can before it’s dispatched.
I need to cancel my order
Please contact our customer care team here if you’d like to cancel your order. Please note that we’re unable to guarantee we will be able to cancel your order once it has been placed.
The product I’m looking for is out of stock
If you’d like to be notified when a product comes back into stock just get in touch with our customer care team here.
My order is a gift. Will it include an invoice or price tags?
Nope! Lots of people love gifting tea, so we make sure there is no pricing or invoice within the parcel.