Returns & refunds

We’re confident you’ll love your purchase, and we’ll do everything we can to make you shopping experience with us a good one.

All our products are backed by our 30-day returns policy for money back based on dissatisfaction with the product not change of mind. The product must be at least 95% unused to be eligible for a refund.

Refunds are given at our discretion and we have the right to refuse to refund should we suspect any misuse of our 30-day money back policy.

As matcha is food product, we do not reuse the returned product.Any other refund requests will be considered on a case-by-case basis. Please contact the team here for shipment returns and exchanges address. 

If you have purchased online and you’d like to make a return or exchange, please contact our customer care team here.

Please ensure that you have your order number.Please note, if you wish to receive a refund for items purchased online we do not cover the cost to return these items to us.

Please contact our customer care team here if you need to complete a refund. You will receive a confirmation email once your refund has been arranged. Once processed, you will receive your refund within 3 – 5 business days.