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We’re confident you’ll love your purchase, and we’ll do everything we can to make you shopping experience with us a good one.
All our products are backed by our 30-day returns policy for money back based on dissatisfaction with the product not change of mind. The product must be at least 95% unused to be eligible for a refund.
Refunds are given at our discretion and we have the right to refuse to refund should we suspect any misuse of our 30-day money back policy.
As matcha is food product, we do not reuse the returned product.Any other refund requests will be considered on a case-by-case basis. Please contact the team here for shipment returns and exchanges address.