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our top frequently asked questions

How can I track my order?

Details on how to track your online order will be included in your order dispatched email. This is generally sent within 24 hours after you place your order. If you’ve received your order confirmation and haven’t received your order dispatched email after one business days, please let our customer care team know here

How do I return or exchange an item?

If you have purchased online and you’d like to make a return or exchange, please contact our customer care team here.Please ensure that you have your order number. Please note, if you wish to receive a refund for items purchased online we do not cover the cost to return these items to us.

What delivery service does Purematcha use?

All Australian orders dispatched from our Australian office are shipped with either our 3rd party courier provider Sendle or Australia Post.

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