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We are please to offer free regular shipping to our Australian online store orders over $20. Express shipping can be specifically selected and paid for, but are not included in free shipping.
For orders under $20, we charge a $8.50 postage and handling fee. This pricing is automatically calculated in the shopping cart.
Your order will be processed within 24 hours (Mon - Fri). The time it takes to reach you from there will depend on where you are located.
We’re confident you’ll love your purchase, and we’ll do everything we can to make you shopping experience with us a good one.
All our products are backed by our 30-day returns policy for money back based on dissatisfaction with the product not change of mind. The product must be at least 95% unused to be eligible for a refund. Refunds are given at our discretion and we have the right to refuse to refund should we suspect any misuse of our 30-day money back policy.
As matcha is food product, we do not reuse the returned product.
Any other refund requests will be considered on a case-by-case basis. Please contact firstname.lastname@example.org for shipment returns and exchanges address.