Broken prong
"There is a tiny broken prong when I receive the package. I tried to email to ask for the process of replacement but there is still no reply"

SUSUSAKE Takayama Chashaku ...Click and Collect
Order now and pick up your items from our Sydney warehouse. Estimated collection 4 hours.
Level 2, Suite 2.16/100, Alexandria NSW 2015
Monday - Friday | 9:30 - 16:30
5 min walk from Green Square Station
FREE
Standard delivery
Orders typically arrive 3-5 business days after dispatch. Free with orders over $150 AUD.
$10 AUD
Express delivery
Get whisking within 1-3 business days from dispatch
$15 AUD
Same day delivery*
Get it today when ordered before 10:30 am. *Greater Sydney only.
$20 AUD
International shipping
International orders may be subject to customs duties, taxes or handling fees upon arrival in your country. These charges are set by local authorities and are not included in our product prices or shipping fees.
Calculated at checkout
Excludes digital gift cards and international orders. Find out more about our delivery options.
Our returns policy
We want to make sure that you are 100% happy with your tea goodies. Find out more about our return policy.
Overall rating: 4.714286 / 5 from 7 reviews.
Review topics: [].
"There is a tiny broken prong when I receive the package. I tried to email to ask for the process of replacement but there is still no reply"
"Quality whiskey, beautifully fragrant matcha powders, thoughtful packaging!"
"The superb craftsmanship is obvious in handling this whisk and even just looking at it. When I use it to make my morning matcha it makes it feel more like an authentic Japanese experience."
"Quite well made, the only thing that annoyed me was the thing was stuck on and I had to wash out the glue at the base..."
"A delicate and beautifully crafted chasen, perfect as a gift for ceremonial matcha lovers."
"Satisfying for the product"
"Very special high quality whisk. Authentically made… The fineness & quality of the tines create a silky fine matcha foam."