Refund policy

Returns
We’re confident you’ll love your purchase, and we’ll do everything we can to make your shopping experience with us a good one. All our products are backed by our 30-day returns policy for money back based on dissatisfaction with the product not a change of mind.
The product must be at least 95% unused to be eligible for a refund. Refunds are given at our discretion and we have the right to refuse to refund should we suspect any misuse of our 30-day money-back policy.

As matcha is food product, we do not reuse the returned product.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@purematcha.com.au.

Shipping
To return your product, you should mail your product to:

Purematcha Australia

Level 2, Suite 2.16 100 Collins Street
Alexandria, 2015
NSW Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.